General Terms and Conditions

Preamble

This document completely defines the General Terms and Conditions of Sale applying exclusively between the company OLLIEDAYSKATESHOP, registered in the Trade and Companies Register of Nîmes under number RCS 827 580 507, whose registered office and place of activity are located at 7 rue des lombards 30000 Nîmes – France, and customers wishing to make a purchase on the website www.olliedayskateshop.fr.
The online sales activity of OLLIEDAYSKATESHOP is subject to the provisions relating to electronic commerce provided for in Articles 14 and following of the LCEN, Law n°2004-575 for Confidence in the Digital Economy.
OLLIEDAYSKATESHOP reserves the right to modify these General Conditions of Sale at any time.
The conditions in force at the time of the order will be the only ones applicable. The site is the property of the company Ollieday Skateshop in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, links of the hypertext type to the site are authorized without specific requests.

Article 1: Acceptance of the conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between Ollieday Skateshop and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.

Section 2: Products

The photographs illustrating the products do not enter into the contractual field. If errors are introduced, under no circumstances can Ollieday Skateshop be held liable. Most of the products offered to its customers by Ollieday Skateshop are available in our warehouse, otherwise the delivery time is indicated in the relevant item sheets.

Article 3: Order

Any order validated by the customer implies final and unreserved acceptance of these General Terms and Conditions of Sale.
The validity of the order is understood as of confirmation by OLLIEDAYSKATESHOP of its acceptance with the sending of the message “processing of the order” to the e-mail address communicated by the customer.
OLLIEDAYSKATESHOP reserves the right to refuse confirmation of an order for any reason whatsoever.
OLLIEDAYSKATESHOP must, in such a situation, inform the customer of its decision.
The execution times for the order start from the receipt of full payment for the order by OLLIEDAYSKATESHOP.
The deadlines are automatically extended in the event of a delay not attributable to OLLIEDAYSKATESHOP or force majeure making it impossible for OLLIEDAYSKATESHOP to perform all or part of the contract.
OLLIEDAYSKATESHOP cannot be held responsible for the consequences of an error concerning the information provided by the customer when taking the order.
OLLIEDAYSKATESHOP checks all orders that have been validated on its site.
These checks aim to protect OLLIEDAYSKATESHOP from abusive practices carried out by potential fraudsters.
As part of these procedures, our services may be required to ask the customer for all the documents necessary to release his order (proof of address, debit in his name, etc.)
OLLIEDAYSKATESHOP reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

Article 4: Delivery and Shipping Costs

The products offered on the site www.olliedayskateshop.fr are delivered everywhere in metropolitan France, Corsica, Monaco, DOM-TOM, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Andorra, Austria, Denmark, Ireland, Portugal, Switzerland, Finland, Norway, Sweden , Greece, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Iceland, Romania, Estonia, Bulgaria, Latvia, Lithuania, Russia, USA, Canada, Qatar, United Arab Emirates, China, Australia, Japan, Bahamas, New Caledonia, New Zeeland.
For specific delivery requests, contact us by email at olliedayskateshop@gmail.com or by phone by calling 0620946473 from Tuesday to Saturday from 10 a.m. to 7 p.m. non stop.
OLLIEDAYSKATESHOP is automatically liable to the customer for the proper performance of the obligations resulting from the contract concluded at a distance (article L. 121-19-4 of the consumer code).
As such, OLLIEDAYSKATESHOP bears the risk of transport and is responsible for the delivery of the order, whether carried out by any delivery company.
OLLIEDAYSKATESHOP may be exonerated from this liability if proof is provided that the non-performance or poor performance of the contract is attributable either to the customer, or to the fact, unforeseeable and insurmountable, of a third party to the contract, or to a case of force majeure .
If, when checking the goods, it appears that they do not comply with the order form or that they have been damaged during transport, OLLIEDAYSKATESHOP encourages the customer to refuse them and to make express reservations about the delivery slip.
Receipt of the complete order extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, which follow that of this receipt, the recipient has not notified the carrier, by extrajudicial act or by registered letter, his reasoned protest. A copy of this letter should be sent to OLLIEDAYSKATESOP for information.
When the customer personally takes delivery of the objects transported and when the carrier does not justify having given him the opportunity to actually check their good condition, the time limit for action against the carrier is extended to ten days (article L. 121-105 of the consumer code).
In the event of a delay in delivery of more than 48 working hours from the date of order taking, the customer may apply the Articles L. 138-2 and L 138-3 of the Consumer Code. Other countries please contact us…

General information on delivery: After confirmation of order and payment, Ollieday Skateshop undertakes to deliver to its carrier, all the references ordered by the buyer and this within 48 hours worked or worked by our carrier. This carrier undertakes by contract with Ollieday Skateshop to deliver the order to the buyer's address provided by Ollieday Skateshop from Monday to Friday (excluding public holidays).

In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duties, value added taxes, and all other taxes due under the laws of the country of receipt of order. All orders placed with Ollieday Skateshop are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. Ollieday Skateshop de facto disclaims all legal liability if the payment of taxes was not made by the customer.

The delivery will be made either by post in colissimo followed, letter followed or simple letter, or by chronopost according to the type of products ordered and the weight of these in Metropolitan France. The delivery is made in the time slot provided by the carrier by the direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer. Any delays do not entitle the buyer to claim damages.

Deliveries to EEC countries are made by chronopost (unless specifically requested by the customer).

For deliveries outside the EEC, deliveries are made either by chronopost or by international postal services (unless specifically requested by the customer). In the case of a technical product, the customer will take particular care to check the proper functioning of the device delivered, to read the instructions for use provided to him.

In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document.

War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver. The goods always travel at the risk and peril of the recipient. Always check your package upon arrival. You have 48 hours to make any reservations with the carrier in the event of missing items or damage.

For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.

Article 5: Withdrawal / Exchanges

First, please contact us BEFORE returning any product.

You have 14 days (from receipt of the articles) to form an opinion. In the event of an exchange, credit note or refund, return the new item(s) in its original packaging(s), intact, along with any accessories. , instruction manuals and documentation at the following address:

Ollieday Skateshop – 7 rue des lombards 30 000 -Nîmes – France

In the event of exercise of the right of withdrawal/exchange, from the receipt of the goods on our premises, Ollieday Skateshop has 3 solutions:

Proceed with an exchange of identical or different product (size, color, model, etc.), however if a difference in amount remained for the customer, the latter should settle the difference before receiving the exchange products, if this difference in amount is the responsibility of Ollieday Skateshop, the following two cases apply.

Edit a credit note for the amount of the sums initially paid by the customer. Have to use within 6 months from the date of issue of the latter.

Reimburse the sums paid by the customer for the item(s) less the costs generated by paypal or stripe, the shipping costs for all returns remain the responsibility of the customer. The refund is due within a maximum of 30 days by bank transfer or paypal.

For any exchange, a contribution to the re-shipment costs is requested: 8€ to be paid by credit card, bank transfer, paypal, . This participation is used to contribute to the costs that we will have to return the goods a second time.

Special case: Items purchased on sale/promotion are neither returned nor exchanged and cannot be refunded.

Article 6: Price

The prices displayed on www.olliedayskateshop.fr are indicated in euros all taxes included (VAT applicable on the day of the order), excluding postage.
The price invoiced is the price indicated on the order confirmation sent by OLLIEDAYSKATESHOP including the price of the item(s), packaging and transport costs.
OLLIEDAYSKATESHOP reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated at the time of the order, subject to availability on that date.
OLLIEDAYSKATESHOP retains ownership of the products until full payment of the price by the customer.

Article 7: Discounts and promotion codes

In the case of use of a club discount code or promotion code, we reserve the right to ask for proof (FFRS license, club membership card, etc.). In the event of non-presentation of the supporting document requested, your order will be refused and the refund will be made as indicated in paragraph “5. Withdrawals/exchange” of our commercial conditions.

Article 8: Payments

The price invoiced to the customer is the price indicated on the order confirmation sent by Ollieday Skateshop. The price of the products is payable in cash on the day of the actual order.

Our means of payment:

Payment is made by credit card CB, VISA, AMERICAN-EXPRESS via a dedicated bank server and in a secure environment. Your credit card number is therefore directed to the bank's servers, your payment is made directly to a bank in a secure environment without going through the store's server, a guarantee that is all the more important as your numbers are known only to our banking partner Banque Populaire du Sud.

Payment is made by PAYPAL, you will be redirected to the secure Paypal site, under no circumstances will we have access to your personal data.

Payment is made in one or more instalments by check (2 instalments from €300), payable to Ollieday Skateshop, to be sent as soon as possible to the following address: Ollieday Skateshop, 7 rue des lombards, 30 000 Nimes France

You have 12 days to send us the check(s), during this period the products are reserved, after this period of 12 days, the order for which the checks have not been received will be canceled and the reserved products returned. on sale.

Payment is made by Bank Transfer, you will see the necessary details of our bank account appear, make the transfer, you will be notified when the payment has arrived on our account. Please note that an additional delay is to be expected for delivery, no package will leave until the money appears in our bank account! The transfer must be made within 7 days, otherwise the order will be canceled and the reserved products put back on sale.

The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by e-mail. Furthermore, Ollieday Skateshop reserves the right to refuse any order from a customer with whom there is a dispute.

Article 9: Disputes

This contract is subject to French law. Ollieday Skateshop cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any modifications to the products resulting from the manufacturers. The responsibility of Ollieday Skateshop will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association in the branch, a consumer association or any other counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the “short time” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

Otherwise, the Commercial Court of Nîmes, Gard (30), has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

Article 10 : Warranty

Ollieday Skateshop guarantees that all selected products are distributed by our suppliers in Europe. In all cases Ollieday Skateshop cannot be held responsible for non-compliance with the regulations and laws in force in the country of receipt, the responsibility of Ollieday Skateshop is systematically limited to the value of the product in question, value on its date. of sale and this without the possibility of recourse to the brand or the company producing the product.

In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 and following of the civil code); if the buyer goes to court, he must do so within a “short time” from the discovery of the hidden defect (art. 1648 of the civil code).

You can contact customer service: Tuesday to Saturday from 10 a.m. to 7 p.m. at Telephone number: 0620946473 or by email at olliedayskateshop@gmail.com.

In both cases, do not hesitate to take photos of the problem encountered and send them to us, we will already give you a first opinion on the framework of the guarantee, and depending on it, we will

will return to our suppliers to enforce this warranty if it applies, only our suppliers can provide full support for the warranty.

Article 11: Legal information

The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information leads to the non-validation of the order. In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Freedoms (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Ollieday Skateshop. In addition, Ollieday Skateshop undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.